8 digit password
Forgot password | Join us
Item: 0 Total: $0.00
 8 digit password
Forgot password | Join us
Item: 0 Total: $0.00
You may shop in Petmall as a guest without registration, but you are not entitled to enjoy member-exclusive price and earn any Petmall dollar.
Member Registration
1. Click the “Join Us”button.
2. Fill in your personal information.
3. Click the button.
4. Successful registration notification will appear.

Info Update
1. After logging into your account, click the “Edit Profile” button to view your personal information.
2. Click the “Edit” button and update your personal information.
3. Click the button when finished.
4. Successful update notification will appear.

Forgot Password
1. Click the “Forgot Password” button.
2. Enter your registered E-mail address.
3. Click the button when finished.
4. A notification of password retrieval will appear.
1. Choose the product type.
2. Choose the brand.
3. Enter any keyword in the space next to .
1. Select items and enter the corresponding quantity on the order form.
2. Click the button
3. “Shopping Cart” will be updated accordingly.
To view your order:
1. Preview selected items, quantity ordered and total amount.
2. Click the “Shopping Cart” button for more detailed information.
To change the quantity ordered,
1. Click “Shopping Cart”
2. Change your desired quantity
3. Click “refresh”.

To cancel items,
1. Click “Shopping Cart”
2. Then click “Delete” Icon
(divergence between Chinese and English version)
Petmall member can earn Petmall Dollars for each purchase on Every HK$1 spent will be automatically converted to $1Petmall Dollar.

Conversion rate
HK$1 spent=Petmall Dollar $1
Every Petmall Dollars $100=HK$1
There will be different kinds of promotions from time to time. You just need to fill in the promotion code, then you can enjoy the special offers.
If your spending reaches a specific amount, you can redeem selected products at a low price.

Choose Payment Method

(A) Bank Transfer

1. Choose , then click the button.
2. The bank account information of Petmall will be displayed on the screen, and a confirmation letter for your purchase will be sent to your registered email account.
3. When the payment has been settled, put down the invoice number on the bank receipt and email ( or fax (Fax: +852 2436 1133) it to us for our easy reference.
4. Upon the receipt of payment, we will confirm the details by phone and arrange the delivery within 3
working days.

(B) Online Payment (PayPal)

1. Choose
2. Click the button.
3. The browser will then be diverted to payment webpage of PayPal.
4. Upon the receipt of payment, we will confirm the details by phone and arrange the delivery within 3
working days.

* Customer can settle payment without a PayPal account.
Kowloon HK$ 400 HK$ 50
Hong Kong Island HK$ 400 HK$ 50
New Territories HK$ 400 HK$ 50
Park Island HK$ 400 HK$ 80
Tung Chung HK$ 400 HK$ 80
Discovery Bay HK$ 400 HK$ 210
Others (such as Lantau Island,
Cheung Chau, Lamma Isalnd
and other outlying islands)
Please contact us for details. Please contact us for details.

1. There will be no delivery service on Sunday or public holidays.
2. Our delivery lead time is subject to traffic and weather conditions. Should there be any changes, we will inform you as soon as possible to ease your inconvenience.
3. We provide free delivery service one time only for each purchase. For cases of unsuccessful delivery on the first attempt, we reserve the right to charge you for an extra HK$100 for the administration fee.
4. All sold items are non-refundable. Customer is responsible for inspection of products on arrival.
5. Petmall has no responsibility for the products left outside or unattended at delivery point per Customer’s request.
If the product(s) go(es) out of stock before payment, you are allowed to choose other item(s) to replace the current item(s).

In case the product(s) go(es) out of stock after payment, we will contact you immediately for further arrangement.
We only accept returns & refunds for the following case(s):
Wrong item(s)
Damaged item(s)
Defective item(s)
Expired item(s)

If you would like to request a refund or replacement, please contact us within 7 days upon the arrival of delivery. If the item(s) is(are) eligible for returns and refunds, we will be handling the issue as soon as possible.
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