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Terms and Conditions
This website has been especially designed by PetMall International Ltd. for Customers.

Please read these Terms and Conditions carefully before using the website.

By using the website or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them. PetMall International Ltd. reserves the right to change the terms and conditions.
REGISTRATION AND ACCOUNTS
Why to register: You do not need to register to use much of the functionality of the website or to access much of the service. However, you cannot enjoy the membership discount and bonus points privilege. The reason to register is to allow us to check your orders easily and view your past purchases. We reserve the right to decline a new registration or to cancel an existing Registration at any time.

During the process of registration, you need to supply us with your name, email address, payment details and possibly some other personal information. Please see our Privacy Policy for more details about this.

Once you finish registration, we will allocate a password to you and your account. You must keep the password confidential. Please note that you are entirely responsible for any loss, damages, etc. if you do not maintain the confidentiality of your password.

Valid email addresses: Your account must be registered with a valid personal email address that you access regularly, so that, order confirmations and among other things, moderation emails can be sent to you.

Accurate account information: If you would like to change your registered information, you are responsible to notify us immediately. We will not be responsible for any delay, extra charge or loss, or whatsoever caused due to the submission of incorrect information by Customers.

Closing accounts: We reserve the right to close accounts if any user is seen to disrupt the website or the service in any way, such as sending or receiving any material which is illegal, indecent, obscene, threatening, offensive, an infringement of an Intellectual Property right, in breach of privacy, for any fraudulent purpose or with computer viruses.
PURCHASE AND DELIVERY
You can purchase in this website, regardless you have registered or not. However, non-registered customers cannot enjoy the membership discount and bonus points privilege

When a transaction is completed: after we have taken your payment (by bank deposit or paypal(credit card) or other methods), the transaction will be completed only when we email you confirming the transaction.

Cancellation of a purchase order: If you do want to cancel the purchase order, you must do so by informing us you are cancelling it in www.petmall.com.hk. Alternatively, you may write to us or send us a fax notifying us at least 7 days before the proposed Delivery date. In each case, your cancellation request is only accepted and processed prior to the payment (by bank deposit), or 3 days after the payment (by credit card via paypal). We have the absolute discretion to refuse cancellation request of any applicant for any reason whatsoever.

Returns & Exchanges: we only accept returns and exchanges at the following situations:

There are any discrepancies between your order and the merchandise
The merchandise is damaged
The merchandise is spoilt
The merchandise is expired

If you request to return or exchange, please contact us within 7 days upon receipt of your merchandise. We will process the request for you immediately once confirmed. We reserve the right to decline the return request if the return notice is given to us after 7 days upon receiving the merchandise.
WEBSITE CONTENT
Changes: We reserve the right to review edit or otherwise change this website and any information contained on this website from time to time at our sole discretion and without notice.

Usage: We have no liability or responsibility for any errors or omissions in the contents of the website.

Links to and from other websites: This website may contain links to third party sites and we have no control over them. If you decide to access any of the third party websites linked to the website, you do so entirely at your own risk and we accept no responsibility for it.

Intellectual Property Rights: This website and any information available on it shall at all times remain the property of PetMall International Ltd. and other third parties. Any use including downloading, copying, transmitting, publishing, storing or otherwise usage or dealing with the information and materials contained in this Website without the prior consent of related parties is strictly prohibited.

The Website and the Service is owned and operated by PetMall International Ltd. a company registered in Hong Kong S.A.R. whose registered office is at Room 1213, Block A, Vigor Industrial Building, 14-20 Cheung Tat Road, Tsing Yi, Hong Kong.
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